Hotel Reservations Officer Course and Career Info Description
To become a hotel reservations officer, you should have a bachelor’s degree in Hospitality Management or Tourism. This will give you more chances of landing a job with a good company. These courses will not only teach you about the knowledge and skills needed when it comes to managing hotels, restaurant, as well as resorts, but they will also teach you about the ethics, professional attitude, and even the current trends in the industry. Other subjects included in these courses are accounting, marketing, financial and hospitality management, among others. The subjects you’ll be taking up will basically train and prepare you for supervisory as well as managerial positions.
Cost of Education:
One semester in B.S. in Tourism will cost you about P25,000 to P35,000, depending upon the institution. The cost for B.S. in Hospitality Management is also about the same.
Top Universities for Course:
- Some good schools that are offering these courses are Adamson University, Colegio de San Juan de Letran, Philippine Women’s University, Arellano University, University of Santo Tomas, and University of the East.
Top Universities Link:
Course Skills and Factors
- Attentive, especially to the needs of the clients.
- Reliable and dependable.
- Pleasant and have a good rapport with people.
- Patient, especially since you’ll be meeting a lot of people.
- Good knowledge of customer service principles.
- Skills in administrative procedures as well as clerical processes.
- Computer skills.
- Knowledge on how to operate electronic equipment.
- Good oral and written communication skills.
- As a hotel reservations officer, your primary duty is to manage the client’s hotel or resort reservations. You are not only responsible for taking the client’s information for his reservation, but you are also responsible for making the reservation as well as confirming it. In addition to these, you’re also the one tasked to answer questions and queries regarding reservations, its procedures, and its rules and policies to guests. This duty also includes travel and tour questions, tour guides as well as travel suggestions.
Career Outlook and Global Demand
There is a good demand for hotel reservations officers in the Middle East as well as the Asia-Pacific. The United States is also hiring Filipino hotel reservations officers.
Hotel reservations officers usually earn about P15,000 to P19,000 each month.
Opportunities for Advancement:
From a hotel reservations officer, you could advance to the middle manager position. From a middle manager position and with more technical skills and experience, you could go up to the chief executive position.